Acorn TV Questions & Answers

Question 1

Question:

I am having streaming problems. i like the acorn shows but every few minutes i have to skip ahead a bit to keep it streaming. any suggestions? i have no such problems with netflix or amazon prime, and i may have to cancel my acorn subscription if the service doesn't improve. I am having streaming problems. i like the acorn shows but every few minutes i have to skip ahead a bit to keep it streaming. any suggestions? i have no such problems with netflix or amazon prime, and i may have to cancel my acorn subscription if the service doesn't improve.

Answer · 2016-06-14T09:59Z

Answer:

The best way to get Acorn is to subscribe through Amazon Prime, if you have that. Streaming is immeasurably better and you don't have to deal with Acorn's dishonest business practices.

By Bes B. over a year old

See more answers (4)

Question 2

Question:

What is a phone number i can use for direct customer service. i have put a trouble ticket in and no response and it is about 30 days later just put another request and got a trouble ticket input on my first trouble ticket? no one seems to care about wanting my business.. What is a phone number i can use for direct customer service. i have put a trouble ticket in and no response and it is about 30 days later just put another request and got a trouble ticket input on my first trouble ticket? no one seems to care about wanting my business..

Answer · 2016-03-11T11:20Z

I don't think they want you to contact them. I've tried by phone and email and get nothing but unreturned calls. As for email, forget about getting any help there. They never answer them. The phone number I have found on their website is 888-870-8047, but I have never been able to reach an agent. I have only been able to leave messages which I don't think they listen to. Sorry I don't have something more positive to say.

Question 3

Question:

Is the streaming service better through amazon prime or does it still freeze? Is the streaming service better through amazon prime or does it still freeze?

Answer · 2018-12-06T06:50Z

I can't answer re the prime way. I had free prime for a short time and when I checked out their acorntv service I saw that in addition to the monthly payment there are certain series that charge extra for episodes. That is the main reason I don't have prime, all the extra charges. I have acorn on my roku, don't really have streaming issues with that. Sometimes the cc when going back to a paused episode. Only issue is their idiotic new format. But learned to deal. Basically, I recommend roku, not prime.

Question 4

Question:

If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee. If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee.

Answer · 2018-08-27T05:29Z

Answer:

I was able to set up acorntv on a friend's roku.

By lin g. over a year old

Question 5

Question:

Do you have a customer service number? Do you have a customer service number?

Answer · 2017-03-25T05:16Z

A truly worthless service! Unless you have a recently made Smart Samsung TV - the app is not in the Samsung Apps! So, unless you want to spend $2,000 on a new Smart Samsung TV - just to get Acorn TV... forget about it! There really is not good way to watch British television shows. Period.

Question 6

Question:

I am very interested in subscribing to acorn tv but the reviews are horrendous!!! are you working on improving your service so that people in the u.s. who are interested will subscribe? I am very interested in subscribing to acorn tv but the reviews are horrendous!!! are you working on improving your service so that people in the u.s. who are interested will subscribe?

Answer · 2022-12-31T04:28Z

It seems that if you subscribe to prime you will be OK. Avoid subscribing directly on their website

Question 7

Question:

Have just signed up. cant watch anything. when i click play it says... no video has been loaded error code: player_err_no_src Have just signed up. cant watch anything. when i click play it says... no video has been loaded error code: player_err_no_src

Answer · 2016-06-15T02:02Z

This will be your experience with Acorn for at least half the time you try to use it. They will not help you in any way, or respond to you except with automated forms. Get out now before they overcharge you. This problem does not occur if you sign up for Acorn as an Amazon Prime video Add-on.

Question 8

Question:

I have been trying, unsuccessfully, to cancel my acorn tv trial membership but cannot log into my account. they keep telling me my password is wrong, then they email me a new one which doesn't work either. have sent them emails that are never answered, and left phone messages that are never returned. from reviews i've read many customers have had the same problem when it comes to getting answers. any advice on how to get logged into your account? my trial membership is up in a couple of days and i don't want them to start automatically charging me each month. it's the worst customer service ever! I have been trying, unsuccessfully, to cancel my acorn tv trial membership but cannot log into my account. they keep telling me my password is wrong, then they email me a new one which doesn't work either. have sent them emails that are never answered, and left phone messages that are never returned. from reviews i've read many customers have had the same problem when it comes to getting answers. any advice on how to get logged into your account? my trial membership is up in a couple of days and i don't want them to start automatically charging me each month. it's the worst customer service ever!

Answer · 2016-03-28T03:42Z

There's a way to contact support through the Apple app store. If you can, and haven't already, download the app and use it to put in a support request. I think they might be more likely to respond because they don't want trouble with Apple; if they ignore Apple customers, they risk having their app pulled from the app store. It's worth a shot. If your Acorn password is fixed in one place, it should work wherever you log in from.

Acorn TV Questions & Answers

Is the streaming service better through amazon prime or does it still freeze? Is the streaming service better through amazon prime or does it still freeze?

If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee. If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee.

Do you have a customer service number? Do you have a customer service number?

Have just signed up. cant watch anything. when i click play it says... no video has been loaded error code: player_err_no_src Have just signed up. cant watch anything. when i click play it says... no video has been loaded error code: player_err_no_src

Why can't i watch "a place to call home" in order? i'll watch a couple of episodes and then the next one won't be available. i pay dish for acorn.

Can’t see your question? Ask to get answers from the Acorn TV staff and other customers.

Acorn TV Questions & Answers

Is the streaming service better through amazon prime or does it still freeze? Is the streaming service better through amazon prime or does it still freeze?

If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee. If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee.

Do you have a customer service number? Do you have a customer service number?

Have just signed up. cant watch anything. when i click play it says... no video has been loaded error code: player_err_no_src Have just signed up. cant watch anything. when i click play it says... no video has been loaded error code: player_err_no_src

Is there a way to destroy this scam company? is anyone willing to sue? is there anything that can be done?

Why can't i watch "a place to call home" in order? i'll watch a couple of episodes and then the next one won't be available. i pay dish for acorn.

Can’t see your question? Ask to get answers from the Acorn TV staff and other customers.