Allivet Questions & Answers

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Here’s what consumers have asked with answers from Allivet staff and previous consumers.

24 questions answered
4% answered in 1 day
Question:

I ordered nexgard and it came loose in a bag? i want a sealed box.

Answer:

They advertise medications with photos of the manufacturers' packaging. However it seems that when a customer gets the meds they are not in the original packaging. There is really no way to verify that the meds are either authentic (as opposed to counterfeit) or that they are not expired. Individual tablets are not stamped with dates. When they failed to send me medication in the manufacturer bottle, I contacted my credit card company, then ordered from a different vendor.

By Mary C.
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Question:

Answer:

You will never be assured of that. I am a first-time customer and still waiting for my order to arrive. It's been 10 days. Still waiting...

By Sarah R.
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Question:

I have read some medications arent sent in original packaging. is vetoryl shipped in original packaging?

Answer:

Yes I have always gotten this in the original packaging box with insert... BUT valleyvet is cheaper and faster processing... same stuff ;)

By Oliver C.
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Question:

How to you offer lower prices - is it a sacrifice for quality?

Answer:

My pup gets Vetoryl 10mg and 30mg. Both come in their original boxes, sealed and new, just like I get at my vet. Their prices are $75/month less than 1800-Pet-Meds for this medication. I cannot explain how they do it, but I am glad they do.

By roger k.
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Question:

Can i email neg heartworm test results directly to allivet?

Answer:

Hello Blanche. Please send any pharmacy type questions to customercare@allivet.com and you will promptly get a response!

By Lawrence S.,
Question:

Are you a legit company. i need to know before i give my credit card number

Answer:

Hello Lila, Yes, we are a registered pharmacy with the NABP, which you can verify here: https://nabp.pharmacy/programs/dotpharmacy/ by searching the list for the DBA Allivet We source all our product directly from the Manufacturer.

By Lawrence S.,
Question:

Should i purchase pet meds from them? i bought from an unknown before and the pet-meds (usual flea/tick) got held up in customs.was't worth savings.

Answer:

Hi Nicole, we are a registered pharmacy with the NABP, and are quite well known. I'm not sure where you are located, but we ship within the continental US.

By Lawrence S.,
Question:

I have a new written prescription for my dog - lysodren - 500 mg - do you carry this? also, is it available?

Answer:

Hello Sydney. We do carry Lysodren 500mg and it is available here: https://www.allivet.com/p-2481-lysodren-500-mg-tablet.aspx?sp=1

By Lawrence S.,
Question:

This will be my first order for heartguard for dogs 51-100, the price is cheaper than my vet. how much will it cost for auto ship every month.

Answer:

Hi Jean, you will get 5% off the regular price for every autoship :)

By Lawrence S.,
Question:

I ordered yesterday k-bromide 250 mg #180 pills, did you get it, can you please check?

Answer:

If needed to be vet approved they wait til then but tell you they are waiting for approval. If you haven't heard from them then they prob. Did not get.

By cynthia w.

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