AW Bridal Questions & Answers

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I have ordered a dress and unfortunately it was out of order. I can't seem to reach them to get my money back. It was $180

asked by Emily J. on 4/4/18

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Hello... can i ask you something?
Do you accept returns?
The dress I want to order has a very elaborate jeweled top. Will it have the very same jewels as the picture or something different?
Order No. 8907 I have sent numerous emails to resolve the issue with the dress being made too small, I have provided a statement from a fully qualified taylor in Sydney and I have not had a reply. I am totally disappointed in the lack of customer service and if they think by ignoring my emails I will not pursue this matter they are totally wrong. If I do not recieve a response to my emails I will take this matter further and share my poor experience. I have never heard of a merchant ignoring a customer.

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