DO NOT BUY FROM THIS COMPANY. DEVICES ARE FROM HONG KONG AND COMPANY TRIES TO AVOID AUSTRALIAN CONSUMER LAW AT ALL COST. I had my MacBook Pro that I purchased less than two years ago. This company did not respond until I threatened to contact ACCC and Fair Trading. They made me wait 15 full days to tell me that their compliance officer says they will cover my device under ACL if it is not physical damage. The 15 day wait period to tell me I was covered was a joke - especially how it is legislation in Australia. I went to the Apple store near my city to ensure my MacBook Pro was up to standard without any issues. They told me the device exhibited 'minor wear and tear' and that the issue would not be covered under ACL because it was an International Model (grey model) - I had to go through BecexTech to get it repaired. BecexTech wanted me to pay for shipping and send the device to their Melbourne store. It took a total of 32 days for my product to get assessed by BecexTech. BecexTech refused ACL coverage because the device exhibited 'extreme impact marks' and they wanted me to pay $760 for a repair. I contacted Apple who previously assessed my device and they stated the device was not assessed by BecexTech internally. BecexTech made the assumption without even opening the device or committing to a hardware test. BecexTech reregistered my MacBook into a Chinese name and took full control over my device and its serial number. I was dealing with Ryan for almost 2 months - he was pathetic and I am sure many of you have dealt with this ignoramus. He would refuse Apples official word that the device was not assessed properly and would force me to pay for the repair + shipping back to me. I provided him evidence that this issue was widespread and not caused by the 'minor damage' which was deemed at my local Apple Store which I was present to. BecexTech is a Chinese company - all of their names are aliases to fool you into thinking you are talking to an Australian. BecexTech continued to refuse me to a fair assessment under ACL and would not get the device assessed at their own local Apple Store. It was either me paying for the repair or paying for the return. I spent more than two months requesting BecexTech to reassess with Apple. They did not comply and continued to send repeated emails saying "I reject your notion"

Australian consumer law legislation states that the damage must 'cause' the problem. They did not state how the damage 'caused' the issue. This company has been in trouble with ACCC before - you can look at the full report online. It is best that you do not deal with BecexTech. If I can convince at least one of you to not purchase their products I would be satisfied.

There is simply a lot more that I can talk about but all I can say is DO NOT BUY from BECEXTECH.

At least Apple offered to cover it because I took it to my store and actually explained the issue to them. They did a hardware check and spoke to the manager and covered it despite it was a Hong Kong model. It was that simple and you people couldn't even commit to that.

Ryan and Zlatan - if you are reading this, stop copy and pasting your premade templates of "I reject your notion" and actually get a life.

Your company is trading illegally.

Price & warehouse dispatch times. These I have found to be fraudulent anyway. Warehouse dispatch times can run into the weeks.

Offering a comparable price but would NEVER use again. Delayed responses and continued to delay any refund by offering other itms on each return email. Reported to Consumer Affairs for lollow up.

Unfortunately I have had a similar experience to Park J with the same jokers at the other end of their "support email"!
April, Ryan and Zlatan are not their real names and I would guess that they are Chinese or from Hong Kong.

They have a series of standard email responses, and their goal with complaints is to make it so difficult that the client just gives up.

My problems are now going on 4 months and I still don't have my phone back that was faulty upon purchase and has yet to be repaired.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY - BECAUSE IF THE PRODUCT ISN'T AS YOU EXPECT DON'T EXPECT TO GET ANY QUALITY CUSTOMER SERVICE FROM THIS COMPANY.

I have done my money by the look of it - very disappointing. Like Park J if I can convince just one other person to purchase from a reputable company rather than Becextech then this review will be worth it...