BetterPhoto Questions & Answers

Thanks for asking, Donna. No, we do not have a way to upload directly from Lightroom in one click, if that's what you mean. Users first export favorite images and then upload these files. Thanks again!

We are a small team offering the most affordable products we can. That makes it so that we can only offer email support. We have had our problems in the past (what business doesn't) but we strive to respond to all emails promptly and help you in every way we can.

We are a small company and offer email support, and answer within 48 hours. Thanks!

Hi Lou, as I mentioned in your other complaint to the BBB... We have responded to every one of your emails, and we have also proactively sent you more emails notifying you of your expiration and telling you how to renew. My theory is that your AOL email is filtering out emails from us, perhaps putting them in a junk mail folder. You can either change this setting or use a different email service like Gmail. As mentioned before, we are a small company and do not provide phone support. Please send me an email at bpsupport@betterphoto.com once you have either made sure emails from us do not get filtered as spam, or you have set up a better email account. Here is a page we have provided customers about how to "whitelist" their email address so emails from us actually get received: http://www.betterphoto.com/how-to-whitelist-emails.asp BTW, what you renewed recently was your Classic Gallery ($49/yr), not your website. Your Classic Gallery renewal order was received and duly processed. The expiration date was updated to 2/19/2018. The product that you are complaining about, your Deluxe Website ($129/yr), on the other hand, was last renewed on 2/11/16 and expired after one year on 2/12/2017. Once you have corrected your email receiving and emailed us, I will send you a special link to cover the difference between your recent Classic Gallery renewal and the cost of your Website renewal. Thank you.

Hi Gus, You emailed us on May 18th, and we responded within 24 hours. Today you emailed twice saying that you've emailed several times before. We have only received that one email on May 18th. Please check your spam folder and look up how to whitelist emails from BetterPhoto. My guess is the Sonic is incorrectly filtering our emails as spam. Thanks, BetterPhoto.com

We are beginning to launch excellent interactive courses again, that offer pro 1:1 feedback and inspiring assignment to keep you motivated. Check out our first at: http://www.betterphoto.com/product/OurProductDetail.asp?productID=1942 P.S. If you have further questions, contact us directly at the Contact link at the bottom of BetterPhoto pages. Thank you and enjoy, Team BetterPhoto