Dear Brvzer,

Thank you for your valuable feedback on your booking request nr. 1122227315. Please accept our apologies for the inconvenience regarding the confirmation of your flight reservation.

We do our best to confirm every booking request straight after the payment step, however, our confirmation is subject to the airline's seat and fare availability on that particular flight.
We regret to inform you that the rate you selected for your flight is no longer available and as a result, your booking request has been cancelled.

No charge has actually been made to your account. We use a secure standard procedure called 'temporary credit limit' where the amount payable is temporarily 'frozen' but not withdrawn from your account. However, even when we unfreeze the amount immediately, it may still take your credit card provider several days to show the amount as available in your account.

I have liaised with a Customer Care agent to send you a proof of transaction document. We kindly invite you to forward the document to your bank as that would speed up the release process.

Should you need any further assistance, please do not hesitate to contact us again.

Kind regards,
Bravofly