My ref: 1067264413- pse may I have auth no. for refund on ticket that you declined. why advertise when you can't give us the deal?

asked by vasi N. on 8/10/17

1 Answer
Thumbnail of user sofiab3

Dear vasi N.

Thank you for sharing your feedback with us here on Tripadvisor and I apologize for any inconvenience you may had due to fare increase.

I'm sorry to read that your flights were no longer available at the original price quoted.

Please note that our flight booking system brings together the offers of over 500 low cost and traditional airlines for our clients to choose from and the site is continually kept up-to-date with the most recent prices and data from the airlines.

In spite of this, airline prices are extremely dynamic therefore there can be a fare increase from one second to the next. This is why on certain occasions it is possible that between your booking request and confirmation from the airline there can be an increase in the fare.

I hope that this goes somehow clarifying our position and responsability in this.

Kind regards,
Sofia

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