Hi Laurie. We appreciate the communication. Please know, we have been trying to email you, as most recent as of today.

Your emails come back that they are being blocked by RMail which seems to be some sort of a spam blocker you utilize on your email. We've tried calling you at the 907 area code that you provided which shows to be Alaska. The phone however seems to ring as an international number and nobody answers.

The unit was shipped in from Belize so we assume that is where your Alaska area code is forwarding to. You provided a return address in Houston for the unit.

We did receive the unit along with the check which was enclosed with the camera. We have not yet deposited the check.

The unit requires a part which is special order. Once the part arrives for your camera, it was to be completed and looked after for you.

It seems you have some concerns as you are not receiving a response. Please know, we feel we have made more than a reasonable effort to contact you by email and phone to no avail. With you being out of the country as it seems (based on the way the Alaska number ringing as international and the unit being sent from Belize where we can't seem to reach you), not to mention it seems you have this Spam Blocker on your email as we get an auto response that our emails are being blocked, perhaps it is best to send the unit back unrepaired. In doing so, we of course will not deposit your payment (your check would be returned with the camera) and we'll gladly look after the Return Priority Shipping / Handling to the Houston address as you provided, no problem there at all.

If you'd like to email us, perhaps you have an alternate email address you can communicate with us through or maybe there's a way to unblock our emails through this RMail Spam Blocker you are using.

If we don't hear back, rest assured we'll send the unit back unrepaired to the Houston address as provided. Your check will be returned with the unit as nothing would be owed for any Service / Repair at that point. Again, we'll gladly look after the Return Priority Shipping / Handling to Houston for you as well.

Please either unblock our emails from going through or perhaps you can set up a free email account online and email us through there.

As it is a holiday weekend we're going into here in the US, we kindly ask that you please allow some extra time for a response.

We'll watch for an email response from you so we can help... thanks again!