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Canva Questions & Answers

260 reviews
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Here’s what consumers have asked with answers from Canva staff and previous consumers.

2 questions answered
0% answered in 1 day
Question:

How does one get out of the "free" trial when you don't see anything that you can use?

Answer:

That was one of my issues. No active link to cancel the free trial subscription.

By p m.
Question:

Answer:

There is zero support. Until they do something about it, don't begin with them. Try Snappa instead.

By Richard C.
Question:

How long does it take to receive my order?

Question:

I signed up for the free trial but am unable to log into my account. i have been unable to contact anyone at canva. i was charged without notice!

Question:

I want someone to call me about the billing you did without my consent. john adams 1-650-576-2519 jradamsjr0204@gmail.com

Question:

I went on your site to get a free logo. i never entered in my card info. and now i'm being charged $12.95. i never authorized this charge. cancel

Question:

I'm getting charged for a subscription and dint sign up i'd like to cancel this but i can't get into the account

Question:

Could you please make a template for bobbkbub ads? they require a 300x250 pixel image. i'd bless you for this and i'll bet others would as well.

Question:

Uploading my own photo does not exist on the free program on my mac. do i have to pay for a service to do this or am i missing something? no upload

Question:

Disappointed with the membership that i am paying for.. most of the decent images are still extra money..not much to choose from..

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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