CardCash Questions & Answers

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Here’s what consumers have asked with answers from CardCash staff and previous consumers.

23 questions answered
4% answered in 1 day
Question:

Why was cardcash given an "f" from the better business bureau and its membership actually revoked?

Answer:

Thanks for bringing up the CardCash BBB rating, we appreciate the opportunity to explain why we have this rating. A few months ago we got into a dispute with a seller who defrauded us. We decided to take this matter to court rather than simply resolve the complaint that seller filed with the BBB. As this complaint remains open while the case is adjudicated, the BBB has downgraded our rating. Once this matter is resolved we expect our rating to more accurately reflect our commitment to excellent customer service and business practices.

By Carol M.,
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Question:

What is with all these negative reviews? i am looking to purchase multiple cards but hesitate due to the reviews.

Answer:

Negative comments because they deserve them. They have the best deals because they have the most scammers selling them cards. That's why they only have a 45 guarantee. The majority of their cards will be zerod out by the 45 days or right after. Then, you are screwed. They WON'T refund your money after that.

By Sandy M.
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Question:

Has anyone used paypal to help in a disput with cashcard? i've emailed them directly but decided that if they do not issue a refund on my card that had a zero balance, i will ask for paypal's help. has that worked for anyone else?

Answer:

Yes, my brother had a bad transaction with Cardcash. He put a hold through PayPal and Cardcash had to respond and then quickly resolved the problem. Cardcash is the only gift card company that I have dealt with constantly sells bad cards. I know only use giftcardrescue, cardpool, or monster giftcard. Never had a problem with them.

By Phil R.
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Question:

Answer:

We have a 45 day guarantee for such occurrences. Please reach out to our claims department so we can assist you. Thanks!

By Carol M.,
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Question:

I just lost 450$ because my gift card was used on the day i received it! that's insane because i have never been to chicago and it was used in store in chicago. since it has not passed 45 days, will i get a refund?

Answer:

Of course! You are covered by our 45 day guarantee. Please email sitejabber@cardcash.com so we can resolve it immediately. Have a wonderful day!

By Carol M.,
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Question:

I am about to sell my giftcard. how soon can i get the money

Answer:

I submitted my order of selling my unwanted Walmart gift card at about 10:00 on Monday night and already received my payment around 1:00 on Tuesday very impressive

By Heath L.
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Question:

Im nervous about giving the pin and card number

Answer:

Know that if you do decide to go through with the sale they will require you to give them the card numbers before they approve your sale. When this happens they can choose to randomly cancel your sale for no reason and you are left with gift cards that cannot be gifted to someone else because they have the protective coating removed. This happened to me and now they left me with two gift cards that cannot be gifted or given to someone else because they have the seal removed.

By Thomas M.
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Question:

I have 9 ebay gift cards and i would like to get my money back but i do not know how to do this. i bought them to buy a truck but it was a scam

Answer:

DO NOT sell CardCash one of your gift cards or buy a gift card from them, they will steal your money, see my review. They resold cards they sold to me and I've lost thousands of dollars!

By Susan R.
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Question:

Answer:

They have a thirty-day refund guarantee. Do know that sometimes people will sell cards and they wait for the thirty days to pass. Then they will use the gift card information to make purchases online and drain all the money from the card. This company will not issue you a refund because this happens after the thirty-day period expires. Definitely use the gift cards within thirty days of your purchase otherwise this might happen to you.

By Thomas M.
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Question:

Hi how will i know you will send master card info

Answer:

They don't. Don't do it. They make it seem like this is a better, faster option but they've taken my $150 cards for over a week now and have not responded or provided me the MasterCard info. Please stay away and report to BBB as this is a common practice of theirs.

By Josh B.

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Typical questions asked:
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