We are a global website, we treasure our business and our cutomer, if you have any problem, please email customer@chillandslay.com or message us (https://m.me/chillandslay) with your order number and issue? Our customer service team are happy to help you there and will reply within 1 business day.

Total rip off. Ordered toy elephant and cheap knock-off arrived broken wrapped in black plastic garbage bag. No box. Refuse full refund. Only agreed to 50% refund and we keep broken toy! Still waiting for refund.

Cheap Chinese copy that looks nothing like the pictured product you order. The first picture is the brown, orange, and yellow dress that they sent in a size that was 2 sizes too small. The bottom picture was the pictured product to order on the web site. It was the only picture shown of the product I ordered. Now, there are multiple pictures of a dress similar to the one they send. And, their response to my request for a return/refund was to state that they don't recommend me sending it back to China because the shipping is very expensive.

It's a Chinese Scam. Products look nothing like picture, poorly made and you can reach anyone for refund.