Not sure if you have already resolved this or not but customer service email fir collections etc is customerservice@winstonbrands.com
They are very helpful and promptly replied to me when I emailed them. (Within less than 2 hours on a Sunday, they replied to me.)
customerservice@winstonbrands.com is the email address for customer service for collections etc. They are very helpful and promptly respond (within 2 hours on a Sunday, they replied to me).