Here’s what consumers have asked with answers from comGateway staff and previous consumers.
Steve P is correct! It is based on the higher of an item's actual or volumetric weight.
Hi Katherine - packages received and are signed for by our team is regularly processed within 1 business day. However, with the COVID-19 situation, we hold the package for another day before processing it. If the tracking number of your package says "Delivered" and it has been more than 2 business days, we can help you check if we have really received your order or if there is a different reason for the delay.
Yes, we are! We have been operational since 2005, shipping over a million packages to 120 countries.
3lbs would cost about USD32 in shipping fees. Do check out Live Quote (log in, and look under the Search bar) for a guaranteed estimate on shipping fees!
I ordered a product from america and they have not put my aussie address into the address book... hopefully my order will arrive to my aussie destination from the american address? Will they email me as soon as product arrives to american addy to get aussie address info?