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I ordered a product and made full payment but did not receive an order confirmation - are you planning to scam me and steal my hard earned money?

Why does your "customer service" not respond to any emails?

On your website you make the following promises:

We promise to:

-Only offer the best consumer goods and ensure the highest quality possible.
-Deliver goods to our customers all over the world with speed and precision.
-Provide 24 hour customer support on weekdays.

Is this all just BS to scam money from consumers?

asked by rodriquez z. on 12/13/16

1 Answer
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Dear customer,

Thanks for your support first.
Sorry for all inconvenience to you.
Would you pls send us your order number or email to support@coolicool.com and tell us your problem.
We will help you check it and response within 24 hours.
We will try our best to solve it, is that OK?
Waiting for your replay.

Coolicool support team

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