Costway Questions & Answers

Here’s what consumers have asked with answers from Costway staff and previous consumers.

28 questions answered

29% answered in 1 day

Question:

I have sent 2 emails to service@costway.com and haven't received a response as of yet. my question is how do i get a return label for the merchandise I have sent 2 emails to service@costway.com and haven't received a response as of yet. my question is how do i get a return label for the merchandise

Answer:

Good luck! Seriously. This company should be shut down! I sent the table set I ordered back, did not get a refund or a replacement. I lost $109.99 I will never order something with this company name on it again!

By terri L. over a year old

Question:

Has anyone purchased a christmas tree through costway? Has anyone purchased a christmas tree through costway?

Answer:

Yes, there are a lot because doing activities. This link is the website https://www.costway.com/

By Nancy L., over a year old

See more answers (3)

Question:

Why aren't you answering the phone? Why aren't you answering the phone?

Answer:

Costway does NOT ANSWER THEIR PHONE! It's hopeless. I want an item that costs over $100 USD. Have been trying for a week to purchase it. No response from Customer Service or anyone else at Costway.

By Wina S. over a year old

See more answers (2)

Question:

How do i track my order How do i track my order

Answer:

Hello, We will send you an email about the tracking number when the items are on its way to you. If you do not receive this email, you can send an email to service@costway.com. Our customer service staff will send you the tracking number. Dorise

By Nancy L., over a year old

Question:

I need help finding my order from 2 days ago, can't find my order number, nor do i see an email from costway. thanks I need help finding my order from 2 days ago, can't find my order number, nor do i see an email from costway. thanks

Answer:

Dear guest, may I know your order number? If you can't find the order number, could you send us your email?

By Nancy L., over a year old

Question:

Do you ship to state of tennessee? i wanted to place an order but system shows no delivery to zip code 37122. could you please hel? Do you ship to state of tennessee? i wanted to place an order but system shows no delivery to zip code 37122. could you please hel?

Answer:

Yes, we are able to ship to Tennessee, for more information please refer to https://www.costway.com/Shipping-Guide/

By Nancy L., over a year old

Question:

Wood 3 step stool problem with directions Wood 3 step stool problem with directions

Answer:

Hi Lory, Thanks for your feedback. Can you provide more details about the problem you're having? I will work with our after-sales team to solve the problem for you. If you can provide more details, please email service@costway.com Greeting, Lily

By Nancy L., over a year old

Question:

How can your company sale a product that know one knows how to get a replacement hp filter at ? How can your company sale a product that know one knows how to get a replacement hp filter at ?

Answer:

Hi, Thanks for reaching out. We can send the replacement hp filter as long as the product is under warranty. Any questions, please feel free to contact us. Kind regards,

By Nancy L., over a year old

Question:

I have a mirror that was broken when we opened the box. how can i return it? I have a mirror that was broken when we opened the box. how can i return it?

Answer:

HI, I'm sorry to hear what have happened to you. You can send email to service@costway.com. Information include receivers full name, order number or tracking number. Also some pictures about the damaged item. Looking forward to your email. Kind regards,

By Nancy L., over a year old

Question:

Do u make your own products, e.g. ladder? Do u make your own products, e.g. ladder?

Answer:

Sorry we do not make products, we just sell products. This is our website https://www.costway.com/, you can have a look.

By Nancy L., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Costway Questions & Answers

I have sent 2 emails to service@costway.com and haven't received a response as of yet. my question is how do i get a return label for the merchandise I have sent 2 emails to service@costway.com and haven't received a response as of yet. my question is how do i get a return label for the merchandise

Has anyone purchased a christmas tree through costway? Has anyone purchased a christmas tree through costway?

Why aren't you answering the phone? Why aren't you answering the phone?

How do i track my order How do i track my order

I need help finding my order from 2 days ago, can't find my order number, nor do i see an email from costway. thanks I need help finding my order from 2 days ago, can't find my order number, nor do i see an email from costway. thanks

Do you ship to state of tennessee? i wanted to place an order but system shows no delivery to zip code 37122. could you please hel? Do you ship to state of tennessee? i wanted to place an order but system shows no delivery to zip code 37122. could you please hel?

Wood 3 step stool problem with directions Wood 3 step stool problem with directions

How can your company sale a product that know one knows how to get a replacement hp filter at ? How can your company sale a product that know one knows how to get a replacement hp filter at ?

I have a mirror that was broken when we opened the box. how can i return it? I have a mirror that was broken when we opened the box. how can i return it?

Do u make your own products, e.g. ladder? Do u make your own products, e.g. ladder?

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