Cotosen Questions & Answers

Here’s what consumers have asked with answers from Cotosen staff and previous consumers.

3 questions answered

0% answered in 1 day

Question:

If it doesn't fit what is your return policy? If it doesn't fit what is your return policy?

Answer:

Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.

By Laura N. over a year old

Question:

I ordered a cotosen jacket weeks ago (#30885221225150) and to date it has not arrived. i've asked for help 4 times and still no word back. why? I ordered a cotosen jacket weeks ago (#30885221225150) and to date it has not arrived. i've asked for help 4 times and still no word back. why?

Answer:

I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation

By Joseph S. on 10/18/23

See more answers (2)

Question:

What is their mailing address for a return? if they even accept the junk back What is their mailing address for a return? if they even accept the junk back

Answer:

Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State：Guangdong Country: China Zip Code: 523000 Phone number: 13713088707

By Trip C. over a year old

Question:

My large retro western yellowstone coat is too small. i generally wear m or l but bought the l. how can i return it?

Question:

I ordered a leather coat when i check all i get is it is processing it has been paid for with credit card how long is it processing dandashelton@hctc.

Question:

Return policy

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Cotosen Questions & Answers

If it doesn't fit what is your return policy? If it doesn't fit what is your return policy?

I ordered a cotosen jacket weeks ago (#30885221225150) and to date it has not arrived. i've asked for help 4 times and still no word back. why? I ordered a cotosen jacket weeks ago (#30885221225150) and to date it has not arrived. i've asked for help 4 times and still no word back. why?

What is their mailing address for a return? if they even accept the junk back What is their mailing address for a return? if they even accept the junk back

My large retro western yellowstone coat is too small. i generally wear m or l but bought the l. how can i return it?

I ordered a leather coat when i check all i get is it is processing it has been paid for with credit card how long is it processing dandashelton@hctc.

Return policy

Can’t see your question? Ask to get answers from the Cotosen staff and other customers.