CUSTOMER SERVICE IS ALMOST NONE EXIXTANT. IF YOU CANT COME TO SOME TYPE OF RESOLUTION WITH THE FRANCHISE OWNER YOU BOUGHT THE ITEM THROUGH... YOU MAY NOT GET ANY RESOLUTION UNLESS YOU TAKE THEM TO SMALL CLAMES COURT OR REPORT THEM TO THE BETTER BUSINESS BUREAU. ALOT OF THESE FRANCHISE OWNERS BIT OFF WAY MORE THAN THEY COULD CHEW AND CANT HANDLE THE WORK LOAD. THEY THOUGHT THEY WOULD HAVE A STEADY BUSINESS BUT REALIZED AFTER THE FACT THAT THEY HAVE TO PUT IN A LOT MORE HOURS THAN EXPECT IT AND DONT HAVE TIME TO DEAL WITH YOU AND DEFFINITLY NOT YOUR QUESTIONS OR DISSATISFACTION. AND FORGET ABOUT IT IF THEY SCREWED UP AND ACCIDENTLY DONATED YOUR ITEMS OR PACKED YOUR ITEMS POORLY AND THEY BROKE DURING SHIPPING. YOU NEED TO BE CAREFULL WHICH FRANCHISE YOU BID WITH AND ASK QUESTIONS FROM PEOPLE THAT MAY KNOW. JUST LIKE YOU ARE NOW. I TRYED TO FIGURE OUT CUSTOMER SERVICE WHEN I HAD A PROBLEM WITH A FRANCHISE OWNER AND IT WAS A NIGHTMARE. THAT OWNER SCREWED ME. IT WENT ON FOR MONTHS. HONESTLY IT IS HARD GETTING A GOOD NUMBER OF THESE FRANCHISE OWNERS TO EVEN RESPOND TO YOU.

Contact your "host" first, the individual franchisee running the auction or sale you are involved in.