asked by
on 8/17/16Hi Robin,
I am very sorry to hear that you are upset with our company and we want to make sure that you are happy. You should have received an email right after your order was placed, sometimes our emails get caught in the junk folder. Due to the nature of any type of cushion or pillow there is no way we can guarantee that the cushions will come out in the exact size, we do try to get as close as possible. I just spoke to our production manager and we are shipping out your order tomorrow and once it has shipped out you will receive an email with the tracking number. I apologize for the lack of communication but this is our busiest time of year and we are trying to keep up with all of our orders and are trying our hardest to ship out orders as quickly as possible.
Thank you,
Jenni
Support@CustomCushions.com