Here’s what consumers have asked with answers from CyberPowerPC staff and previous consumers.
Wanted a custom build machine with two video cards. Few companies do that, and most of those are for the uber gamer which I am not.
They sell inferior hardware, and can't seem to diagnose issues without breaking the hardware. It's not a scam in the traditional sense. You'll definitely get something, it just won't be worth the money, and dealing with them isn't worth the stress or time.
Get ahold of them? Not hard, just a long wait. But them being able to assist you appropriately and in a meaningful way? Not really.