You can find contact information from them on Facebook and a number to contact should be there and they do respond through email. I haven't had any issues with them and I thought it was a scam to from the negative reviews but no it's safe to buy from Daily sales and you can also get a refund or return your items. They have a very busy and high demand of products people have ordered, it will take some time due to Covid and short staff. My packages I ordered from daily sales came from UPS and I trust UPS with any packages of mine to.