If opening a store involves their customer service coming between you and your customers, I would say stay away. Their lack of customer service has led me to stop buying from DBH.

Unfortunately that is hard to tell. If you are just starting out... MAYBE? Their customer seems to be lacking causing customers to leave bad reviews everywhere except on Google (where they are apparently screened so as to keep only the better reviews). This will be changing but none the less... The question is do you trust them. Follow your gut.