Duluth Trading Company Questions & Answers

It is a scam. They don't follow their own policies. Buy elsewhere.

They profess to have a NO BULL guarantee. That's it, no fine print. But there is fine print, well hidden on their site.

It was not difficult getting Customer Service. My return was denied twice by email, twice by phone and once by a supervisor. It was the 5th effort that finally got me through to a supervisor who gave me the credit.

My order has taken over SIX WEEKS AND STILL NOT DELIVERED. Most ALL PRODUCTS ARE MADE, STORED AND SHIPPED FROM CHINA. You always get what you pay for!

You should call them and explain. They should replace them. Last year, they would have replaced them. They are different now so I can't say what they will do. If they refuse, call back over and over again until you get a reasonable agent on the phone. Ask for a supervisor also, if needed.