Moderately easy. In my experience, 80% of the time it takes them a few hours to respond initially, then their responses are pretty quick. 20% of the time, they respond right away. I don't expect them to be constantly available every second of the day, though.

Very easy in my experience. They responded straightaway, even though it was Thanksgiving Day!

I use the chat feature for Elegant Themes often and have found those manning the chat to be very patient and helpful.

They respond through chat the same day. Usually within an hour or so. Great company. I've been getting quality support from them for years and they know their stuff.

I was able to get a response via chat within 5 hours.

They respond to most online support requests within an hour, many times faster.