It appears that Martha S. Both works for the company and reviews the company as well? Not sure why there is a review from her that states, "So good writing service" and a response from her "We hire..." Did she cut and past this information from the website? Very confusing and causing me to doubt the company.

We hire only professional writers so this is highly improbable to happen. But if something is wrong with your order, you can ask for a refund and get your money back according to our money back guarantee policy.