evaChic Questions & Answers

Question 1

Question:

You say you do not deal with fakes but many of your items show replica tags or the material pattern is off. explain that to us? You say you do not deal with fakes but many of your items show replica tags or the material pattern is off. explain that to us?

Answer · 2018-11-15T05:46Z

We get our merchandises from a number of channels. We try to buy from designers directly, but sometimes also from outlet stores or liquidation sales. We also accept brand new items from consignment boutiques. We try our best to authenticate the stuff we receive from consignment. We typically take the price off since our stuff are always sold at the discount price. Here are some random pictures from our warehouse. We do not even show those pictures on our website. Some of the brands are obtained in Europe, so price is denominated in other currency. If you can share with us which ones are showing replica tags or material pattern is off, we will definitely look into those carefully. https://www.dropbox.com/s/9bt5j4rkwr4ksfi/photos.zip?dl=0

Question 2

Question:

Do you have the vince long brushed wool coat in vintage rose in stock in a small size? based on reviews i'm concerned it's unavailable. thanks, nicole Do you have the vince long brushed wool coat in vintage rose in stock in a small size? based on reviews i'm concerned it's unavailable. thanks, nicole

Answer · 2019-03-04T07:23Z

Hi, We would like to inform you that the Vince long brushed wool coat in vintage rose is in stock. We don not know where you read this review, but please, feel comfortable to place an order.

Question 3

Question:

Hello, if i order to canada what is the estimated time from order to shipment? are all items on the website guaranteed in stock? Hello, if i order to canada what is the estimated time from order to shipment? are all items on the website guaranteed in stock?

Answer · 2019-02-22T03:45Z

Hi Heather, Please, provide us with the clothing link as well as the size you are interested in to give estimated shipping time. EvaChic is a discounted store and we experience out of stock orders depending on the market movement. Please, on future communications contact us at hi@evaChic.com

Question 4

Question:

How easy is it to get a hold of customer service at evachic? How easy is it to get a hold of customer service at evachic?

Answer · 2018-12-01T12:37Z

The price is very competitive. So far I have received good customer service, and most importantly, impeccable clothes

evaChic Questions & Answers

You say you do not deal with fakes but many of your items show replica tags or the material pattern is off. explain that to us? You say you do not deal with fakes but many of your items show replica tags or the material pattern is off. explain that to us?

Hello, if i order to canada what is the estimated time from order to shipment? are all items on the website guaranteed in stock? Hello, if i order to canada what is the estimated time from order to shipment? are all items on the website guaranteed in stock?

How easy is it to get a hold of customer service at evachic? How easy is it to get a hold of customer service at evachic?

Why my item didn't arrive in 3 weeks. i have evachic email many times no reply. have you sent my item or not? i checked the track can not. i just ask.

Can’t see your question? Ask to get answers from the evaChic staff and other customers.

evaChic Questions & Answers

You say you do not deal with fakes but many of your items show replica tags or the material pattern is off. explain that to us? You say you do not deal with fakes but many of your items show replica tags or the material pattern is off. explain that to us?

Hello, if i order to canada what is the estimated time from order to shipment? are all items on the website guaranteed in stock? Hello, if i order to canada what is the estimated time from order to shipment? are all items on the website guaranteed in stock?

How easy is it to get a hold of customer service at evachic? How easy is it to get a hold of customer service at evachic?

Why my item didn't arrive in 3 weeks. i have evachic email many times no reply. have you sent my item or not? i checked the track can not. i just ask.

Is there a phone number that is available if a problem arises versus going back and forth via email?

Can’t see your question? Ask to get answers from the evaChic staff and other customers.