EventTicketsCenter Questions & Answers

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Here’s what consumers have asked with answers from EventTicketsCenter staff and previous consumers.

23 questions answered
4% answered in 1 day
Question:

Is this a legitimate site?

Answer:

No, it would not appear to be, based on my experiences with them. I regret not doing better due diligence before buying through them. My next stop will be my credit card company. DO NOT USE THIS COMPANY!

By Mark N.
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Question:

Hi, are tickets guaranteed?

Answer:

They are no guaranteed, I bought $132 tickets + fee + delivery and I got same day at the theater office tickets $59 and no delivery, at this time, almost 1 month later, I have not money back

By ROBERTO L.
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Question:

Anyone pay for tickets from event ticket center and never get them sent?

Answer:

Yes, at the end they sent an email saying I have to pickup tickets at the theater office one hour before the concert, I got a completely different place I bought and I paid $332 for a $120 tickets.

By ROBERTO L.
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Question:

Yes what additional fees will i have if the 2 tickets im wanting = $500?

Answer:

I recently purchased tickets that were around this value. I paid $63.36 for each ticket in service fees, plus another $9.95 for delivery (even though the tickets were transferred digitally). I also paid $16.27 in extra insurance for each ticket. Total fees were $169.21 for two tickets.

By Mumphord K.
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Question:

Can't see how to print tickets. site tells me to log in and then sends me to another but that site has no logo for print tickets nor any reference as to print tickets.

Answer:

Go to a fed ex or ups store, that's what i had to do, but didn't like the fact that i had to pay to use their computers

By teresa w.
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Question:

How can you advertise the sale of a ticket when the tickets are not on sale through the band's tour website, ticket master, or at the venue?

Answer:

This has been a problem before on this site. The listings are put up by the company's resellers. Event Tickets Center is not the dealer (they don't actually have the tickets themselves), but instead are just a broker, matching buyers and sellers. The identity of the sellers is hidden, but those sellers are able to create listings. There have been a few documented instances of events being listed before the tickets are available or even of events being listed that didn't actually exist. Event Tickets Center will ensure you get genuine (not counterfeit) tickets, but they will not guarantee your satisfaction with the purchase. It is entirely possible you could purchase tickets that are three times face value from this site, even when those same tickets are readily available from the primary source, like Ticket Master. Be careful.

By Mumphord K.
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Question:

They are crazy expensive!!! did any of you end up getting your tickets?? i fell for this bull too and it said i was recieve my tickets 2 days before the concert? i'm scared i won't get them

Answer:

Event Tickets Center will guarantee you get genuine (not counterfeit) tickets before the event. It appears they are living up to this basic guarantee, although there have been reports of delivery cutting very close to the date of the event (like the day before). Remember Event Tickets Center is simply a broker and does not actually have the tickets. They are depending on their resellers to deliver the tickets as promised. Some resellers are apparently more prompt than others. And yes, you will pay quite handsomely for this service, often several multiples of the ticket's face value.

By Mumphord K.
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Question:

We have tickets for a concert in september can we get them early so we can have them.

Answer:

Hi Danny. The estimated delivery date is an estimation. These can vary greatly between venue and venue or the transfer platform like Ticketmaster. If you have any further questions, please direct them to our customer support team at customersupport@eventticketscenter.com - they should be able to answer any questions or concerns you have!

By Event Tickets C., Customer Support
Question:

Answer:

Hi brenda, your email confirmation should be in your email inbox. If you're still having trouble finding it, please reach out to customersupport@eventticketscenter.com and we should be able to assist you!

By Event Tickets C., Customer Support
Question:

How do i find transferred tickets

Answer:

Hi Debra, Please reach out to our Customer Support team at customersupport@eventticketscenter.com - we should be able to help you find your tickets!

By Event Tickets C., Customer Support

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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