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I am about to write the worst review ever of Expedia if I don't get help right away from someone who speaks good English and has authority to help me out.

I've just spent HOURS on the phone to India for what should have been a quick hotel booking. I called to complain of bait and switch on prices, and was finally offered a $50 coupon for my next booking for all the time i waited. I booked a room at full price to get this coupon. When I tried to use the coupon on a second booking it could not be applied to my booking! "Please check the terms and conditions" -- which were nowhere to be found!

I'm ready to cancel my first booking and slam Expedia with a terrible review! I've never had this problem before, and have been using Expedia for years! If you are losing this loyal customer, you are about to lose many more!!

asked by Beverly R. on 2/8/17

1 Answer
Thumbnail of user jefff331

You were lucky to get through to anyone at all at Expedia. I've spent hours and hours and hours over three days trying to get through to anyone on their customer service phone line, their chat line and their e-mail, all to no avail. They really owe their customers much better customer service.

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