Eyecandys Questions & Answers

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Here’s what consumers have asked with answers from Eyecandys staff and previous consumers.

9 questions answered
11% answered in 1 day
Question:

Are the products from eyecandy's really worth the money?

Answer:

Not worth it. You may or may not receive your order. They'll give u bogus tracking. They won't answer ur emails. No phone number to call. You'll end filing a complaint with PayPal. The free shipping They offer is for only if u oder from same warehouse. There's no way for u to tell if ur ordering from the same warehouse until u check out. So expect 50 dollar shipping fee. Plus they are overpriced. Worst mistake I've made buying lenses was finding their site.

By Kelly S.
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Question:

Why is it taking so long for my order?

Answer:

Lol if u even receive ur order. I didn't. I got a got a bogus tracking. That's so confusing saying it's out for delivery one day then just clearing customs 2 weeks later. You might wanna file a complaint with PayPal. Good luck getting customer service to answer u too.

By Kelly S.
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Question:

Is this a site i should use?

Answer:

I agree with the answer above. I advise against it. There is no free shipping. They say that and then charge u anyways. When u complain they'll tell u it shipped from different warehouses so it voids free shipping. There's no way for u to know where it's shipping from. They give u bogus tracking that makes no sense. It'll be out for delivery then clearing customs 2 weeks later. Expect a 50 dollar shipping charge. And when utry to reach customer service they will ignore u. I'd they answer its completely useless and they don't answer any of ur questions or resolve ur issue

By Kelly S.
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Question:

Hi, i need to buy 1 yearly life span coloured contact lenses. give the the prices in zar money. thank you. peter neville

Answer:

10 days? Lol no no. Try 2 months. If u even receive them at all. I highly advise u shop somewhere else

By Kelly S.
Question:

Looking to order from oregon, wondering shipping time frame. within 10. days??

Answer:

10 days? Lol! Try 2 months I highly advise u shop elsewhere for lenses.

By Kelly S.
Question:

How long does it usually take to ship to the us? any california customers specifically?

Answer:

Try 2 months. If they send them at all. I highly advise u shop for lenses somewhere else

By Kelly S.
Question:

Hi, how long does it take to receive contacts from you guys?

Answer:

Try 2 months if u even get them all. I'm a real customer. Spent 140 dollars there. Received 1 pair. The rest I got bogus tracking for and never received. I highly advise u shop elsewhere for lenses

By Kelly S.
Question:

I ordered a pair of contacts on the 4th of november and they still have not came. the tracking number also doesn't work

Answer:

Same thing happened to me. I can only suggest to file a claim with PayPal. And I hope u paid with PayPal. I will never order from here again.

By Kelly S.
Question:

I wonder why until this day i still can get an accurate date when i will receive them. i ordered them march 2 and its now march 28 and it left hong kong march 15. still no update. why is that?

Answer:

It's 2 months ship time. Don't try the tracking they send u. It's useless. It says one thing like out for delivery then two weeks later picked up by carrier and then a week later cleared customs. Wait the two months. Then file a complaint with PayPal and get ur money back.

By Kelly S.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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