Hi Janet, sorry for any confusion. The $12.95 fee is for state tax return preparation whether the tax return is e-filed or printed and mailed. In regard to your difficulty paying. When you make a debit or credit card purchase online, the card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. The card processor then makes sure the other information you input (for instance, your address) matches what your bank has on record. If all is well, the transaction is processed. If not, such as an address that doesnt match, then the transaction is declined. If you were having difficulty with each card, I would recommend double checking the billing information you entered on FreeTaxUSA. If thats all correct, I would contact your bank and make sure the information they have on file is up-to-date. If youre ever having trouble while using our site, you can click on the Contact Support link or email our customer support team at support@freetaxusa.com and a support team member will be happy to assist you.

There a fraud no more of my buisness I got a lawyer and he is starting process in the morning forget this company they put their account on your taxes I trusted them but the IRS is messy as well