Bought 2 pairs of glasses early this year, Less than 1 year 1 is broken and the other pair? coating already useless. 4097470151 Two months no answer

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Bought 2 pairs of glasses early this year, Less than 1 year 1 is broken and the other pair? coating already useless. 4097470151 Two months no answer

asked by Phineas D. on 10/19/18

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Is the website down? I ordered three pairs of glasses and still have not received them. I can not get the website to pull up to track order.
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I wished that I'd looked at this website before placing an order with this company. I paid expeditied shipping and as of last friday the reps told me in email that they were completed but wouldn't ship for 5-7 days and i quickly reminded them that i had paid for expedited shipping with no reply. I feel as though with this many complaints if we shouldn't launch an official complaint with the FTC and the BBB?
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Jim L. · Answer 1 · 2019-04-30T07:35Z

Jim L.

on 4/30/19

This company offers horrible customer support. There are many more companies out there who actually provide customer service. Their return policy is deceiving. The return policy is misleading first stating 90 days then telling you to read below. Now it is only 14 days and only 50%.

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