Thank you for reaching out. We appreciate your interest in our causes. I cannot speak as to why the questions from 2018 were not responded to as I am a recent addition to the GreaterGood organization and I am the Director of Customer Service. I have taken over the review and response to sites such as sitejabber. If you have any specific questions about our causes, please let us know or you can also contact our Customer Service team for assistance. They can be reached at 1-888-355-4321 or by email at customerservice@greatergood.com.