HerDress.co.uk Questions & Answers

Here’s what consumers have asked with answers from HerDress.co.uk staff and previous consumers.

3 questions answered

0% answered in 1 day

Question:

My daughter bought a prom dress a few months ago, wen it came through it looked terrible. she contacted your company several times only to be fobbed off. will she get a refund? My daughter bought a prom dress a few months ago, wen it came through it looked terrible. she contacted your company several times only to be fobbed off. will she get a refund?

Answer:

Put in a complaint and ask for a chargeback if you paid with a credit card.

By Adam T. over a year old

Question:

She paid with her debit card, are the rules the same for asking for a chargeback? She paid with her debit card, are the rules the same for asking for a chargeback?

Answer:

Not sure... get in touch with your bank

By Adam T. over a year old

Question:

When will i get my full refund? when will you give me your company bosses e mail? p wager When will i get my full refund? when will you give me your company bosses e mail? p wager

Answer:

If you paid by credit card start the chargeback process.

By Adam T. over a year old

Question:

Hi i try to,open the page and it's a problem with your web, i am interesting in one dress,

Question:

How to contact with you? some number??

Question:

Can i have the phone number please to contact with you?

Question:

Can i have the phone number please o contact with you??

Question:

Question:

Hi, my future daughter in law ordered a wedding dress from the her dress site for £200. when the dress has arrived, it has faulty stitching under the arms and it is not of good quality material and nothing like the picture on the website. i feel so sorry for her, she is distraught and reading some of the reviews, i see that a lot of people have the same problems. sorry if i am being naive here, but is there really nothing one can do about these sites. she thought it was a uk site. they refuse to give her the money back and they say in their email that they will give her 5% compensation back and not to send the dress back as it "may get lost". can you give any advice to me please. they paid for it with my sons debit card and i see here that there is a system called charge back with the bank, do you think they should try that.

Question:

My daughter bought a prom dress for over £100, when it came it looked as if a five year old put it together, will she get a refund?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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