Hotel and Resort Card Questions & Answers

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Here’s what consumers have asked with answers from Hotel and Resort Card staff and previous consumers.

3 questions answered
33% answered in 1 day
Question:

I have 157.00 on my card and i want to use all of my gift card to reserve a room. can i useit

Answer:

Please go to our web video to learn how the program works. 613-26495233

By R P.,
Question:

I would like to actually talk to a real person. i have a lot of questions. please send me a phone number for customer service so i can talk to someone.

Answer:

They only have a form to fill out on their website, NO telephone number. ---and they never contact you.

By Dennis M.
Question:

Does the hilton family of hotels know about this company, own this company, encourage such upfront scalping of consumers with useless piecemeal tacky discounts per night. i am quite turned off the chain now.

Answer:

Neither the local hotel manager at the Hilton property I was at or the Hilton customer service reps I contacted seemed to know anything about this supposed "business partner".

By Dennis M.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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