HouseofCB Questions & Answers

Question 1

Question:

If i purchased online am i able to return in store? If i purchased online am i able to return in store?

Answer · 2018-12-05T07:56Z

Answer:

Online purchases can only be returned to our warehouses, not in stores. :)

By Maria M., over a year old

See more answers (2)

Question 2

Question:

Hi my order number is 6153696 and i haven't recieved my item yet although the shipping was supposed to be 5-7 days. Hi my order number is 6153696 and i haven't recieved my item yet although the shipping was supposed to be 5-7 days.

Answer · 2023-03-23T11:43Z

Hi, I can see it has already been delivered this morning. Please contact us at hello@houseofcb.com if you need further assistance.

Question 3

Question:

I have a few pair of the paris patent ieather heels in my tote. i wear a size 7.5 in gianni bini. my question is what size do you suggest i order? I have a few pair of the paris patent ieather heels in my tote. i wear a size 7.5 in gianni bini. my question is what size do you suggest i order?

Answer · 2017-12-26T05:04Z

Hi, a USA 7.5 would be a 38. Please contact sales@houseofcb.com so they can guide you with this. Xx

Question 4

Question:

What is the return address for house of cb in the us? What is the return address for house of cb in the us?

Answer · 2017-12-11T04:19Z

You need to contact returns@houseofcb.com or sales@houseofcb.com with your order ID and they will be able to provide the address. Xx

Question 5

Question:

I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it

Answer · 2017-11-27T12:01Z

Hi Lyndsey Please advise your order ID and we will help you with this asap.

Question 6

Question:

Hello, if i order today, will i receive by friday? Hello, if i order today, will i receive by friday?

Answer · 2017-11-27T04:35Z

Hi Barbara, Our shipping requires 2-3 working days to deliver to most countries, depending on where the stock is located. If you would like specific information please contact sales@houseofcb.com letting them know the item you want and where you will ship it to & they will be able to help you. Xx

Question 7

Question:

If i order a dress today(utah) when will i get my dress? how do i know it's in stock? If i order a dress today(utah) when will i get my dress? how do i know it's in stock?

Answer · 2020-03-31T03:48Z

Our order took a few weeks, as poor customer service poor quality goods, terrible customer service and you will have to pay to return. They may stat it has marks on and then refuse to refund you AVOID AT ALL COST rip off firm

Question 8

Question:

Who manufactures their clothing? where and which factory is it done in? china?

Answer · 2017-12-09T11:45Z

Answer:

Hong kong

By Katy L. over a year old

Question 9

Question:

Does anyone know about their quality on the shoes? Does anyone know about their quality on the shoes?

Answer · 2020-03-31T03:51Z

Read the reviews on trust pilot and site jabber, many say poor quality shoes as well as the dresses etc

HouseofCB Questions & Answers

If i purchased online am i able to return in store? If i purchased online am i able to return in store?

Hi my order number is 6153696 and i haven't recieved my item yet although the shipping was supposed to be 5-7 days. Hi my order number is 6153696 and i haven't recieved my item yet although the shipping was supposed to be 5-7 days.

I have a few pair of the paris patent ieather heels in my tote. i wear a size 7.5 in gianni bini. my question is what size do you suggest i order? I have a few pair of the paris patent ieather heels in my tote. i wear a size 7.5 in gianni bini. my question is what size do you suggest i order?

What is the return address for house of cb in the us? What is the return address for house of cb in the us?

I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it

Hello, if i order today, will i receive by friday? Hello, if i order today, will i receive by friday?

If i order a dress today(utah) when will i get my dress? how do i know it's in stock? If i order a dress today(utah) when will i get my dress? how do i know it's in stock?

Who manufactures their clothing? where and which factory is it done in? china?

Does anyone know about their quality on the shoes? Does anyone know about their quality on the shoes?

Hi, do you have to pay customs when ordering off house of cb to ireland?

Can’t see your question? Ask to get answers from the HouseofCB staff and other customers.

HouseofCB Questions & Answers

If i purchased online am i able to return in store? If i purchased online am i able to return in store?

Hi my order number is 6153696 and i haven't recieved my item yet although the shipping was supposed to be 5-7 days. Hi my order number is 6153696 and i haven't recieved my item yet although the shipping was supposed to be 5-7 days.

I have a few pair of the paris patent ieather heels in my tote. i wear a size 7.5 in gianni bini. my question is what size do you suggest i order? I have a few pair of the paris patent ieather heels in my tote. i wear a size 7.5 in gianni bini. my question is what size do you suggest i order?

What is the return address for house of cb in the us? What is the return address for house of cb in the us?

I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it I have rec'd a email confirmation aswell as a text message stating my order would be delivered today 27th november it's 16:42pm so i'm doubting it

Hello, if i order today, will i receive by friday? Hello, if i order today, will i receive by friday?

If i order a dress today(utah) when will i get my dress? how do i know it's in stock? If i order a dress today(utah) when will i get my dress? how do i know it's in stock?

Who manufactures their clothing? where and which factory is it done in? china? Who manufactures their clothing? where and which factory is it done in? china?

Does anyone know about their quality on the shoes? Does anyone know about their quality on the shoes?

Hi, do you have to pay customs when ordering off house of cb to ireland?

Can’t see your question? Ask to get answers from the HouseofCB staff and other customers.

Who manufactures their clothing? where and which factory is it done in? china?