IdroTherapy FAQ | Sitejabber

Question:

I'm trying to cancel my order and trial period but can't get through to anyone no matter what i try. your phone number is incorrect so what do i do to just cancel everything. i've had emails saying no one can find my account so what does that mean. i'd like a reply as soon as possible please, thank you. I'm trying to cancel my order and trial period but can't get through to anyone no matter what i try. your phone number is incorrect so what do i do to just cancel everything. i've had emails saying no one can find my account so what does that mean. i'd like a reply as soon as possible please, thank you.

Answer:

You need to contact your bank and instruct them to stop/ block this company from taking any more money

By Alan M. over a year old

See more answers (3)

Question:

Hi i would like to know how i go about getting my money back from you $90.40 that was taken from my account after trying the product for two days i had a reaction so sent it back straight away with a letter explaining what had happened it was so quick and i should never have been charged it's a free trial unless you go over your month i had it for two days. i want my money back please as bank is going to look into it Hi i would like to know how i go about getting my money back from you $90.40 that was taken from my account after trying the product for two days i had a reaction so sent it back straight away with a letter explaining what had happened it was so quick and i should never have been charged it's a free trial unless you go over your month i had it for two days. i want my money back please as bank is going to look into it

Answer:

They took 125 euro from my bank account without my permission STAY AWAY FROM THIS RIP OFF COMPANY They took the money and wont answer ant E Mails Stay away from Idrotherapy

By laura c. over a year old

See more answers (4)

Question:

How can i be charged so much money for something i did not even get How can i be charged so much money for something i did not even get

Answer:

I have just had the same experience Sandy T. Trying to deal with it all now.

By trish D. over a year old

See more answers (3)

Question:

I would like to cancel my idrotherapy my name is maree johnstone 64burghley street longford tasmania can u help i don't want anymore of this product I would like to cancel my idrotherapy my name is maree johnstone 64burghley street longford tasmania can u help i don't want anymore of this product

Answer:

Your best option is to contact your bank or credit union and have them cancel your credit card. This is inconvenient and incurs a small fee, but it is the only way.

By Helen B. over a year old

Question:

I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb. I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb.

Answer:

Hi Christine, Thank you for reaching out. We are sorry to hear you're canceling your order. Please provide your order ID or email address to further assist you. You may also reach out to us on our 24/7 Phone & Live Chat support. Please check the numbers below that applies to your region/country. USA: (+1) 305 859 4493 CA: (+1) 305 859 4493 UK: (+44) 1905 677511 IE: (+353) 76 888 6553 BE: (+32) 2 588 55 70 AU: (+61) 2 8776 3353 NZ: (+64) 9 886 4904 Best, Customer Support

By Idrotherapy S., over a year old

Question:

I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb. I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb.

Answer:

Hi Christine, Thank you for reaching out. We are sorry to hear you're canceling your order. Please provide your order ID or email address to further assist you. You may also reach out to us on our 24/7 Phone & Live Chat support. Please check the numbers below that applies to your region/country. USA: (+1) 305 859 4493 CA: (+1) 305 859 4493 UK: (+44) 1905 677511 IE: (+353) 76 888 6553 BE: (+32) 2 588 55 70 AU: (+61) 2 8776 3353 NZ: (+64) 9 886 4904 Best, Customer Support

By Idrotherapy S., over a year old

Question:

I would like to cancel this charge. i have not been receiving the product but still am being charged on my credit card. please advice how i cancel. I would like to cancel this charge. i have not been receiving the product but still am being charged on my credit card. please advice how i cancel.

Answer:

Well I did as they said and phoned them after an email and they say I never phoned to cancel. That is why I also sent an email which they say they did not receive

By Angela O. over a year old

Question:

Hi i would like to stop this product coming to me how do i do this please there are automatic payment coming out of my bank account lyn gunson

Answer:

I phoned and emailed them as it suggests on the site. They said I did not phone or email. I ended up on the phone for 1 hour trying to get it cancelled

By Angela O. over a year old

Question:

It seems i have been charged $630 within 14 days!!!! requesting full refund or will take further It seems i have been charged $630 within 14 days!!!! requesting full refund or will take further

Answer:

Please contact your bank and get them to look into it for you, cancel your credit card, which i know is a pain but worth it. I was scammed over a $1,000 and thankfully my wonderful bank got it all back for me o good luck.

By ann w. over a year old

Question:

How do i return it, allergic, broke out on eyes to chin, what the hell is in it? doesn't say on the bottle, ingredients. another complaint! How do i return it, allergic, broke out on eyes to chin, what the hell is in it? doesn't say on the bottle, ingredients. another complaint!

Answer:

Ladies please stop falling for this bull$#*! scam what i do, Is i'll take the name an do google search it will find where i can buy the product local yes i may pay more if i decide to go ahead but having that the shop is local to me and i can return it if i need. I fell for their scam once i wont make the same mistake twice Just copy paste the name of product let google do the rest

By Blaze M. over a year old

IdroTherapy Questions & Answers

How can i be charged so much money for something i did not even get How can i be charged so much money for something i did not even get

I would like to cancel my idrotherapy my name is maree johnstone 64burghley street longford tasmania can u help i don't want anymore of this product I would like to cancel my idrotherapy my name is maree johnstone 64burghley street longford tasmania can u help i don't want anymore of this product

I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb. I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb.

I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb. I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb.

I would like to cancel this charge. i have not been receiving the product but still am being charged on my credit card. please advice how i cancel. I would like to cancel this charge. i have not been receiving the product but still am being charged on my credit card. please advice how i cancel.

Hi i would like to stop this product coming to me how do i do this please there are automatic payment coming out of my bank account lyn gunson

It seems i have been charged $630 within 14 days!!!! requesting full refund or will take further It seems i have been charged $630 within 14 days!!!! requesting full refund or will take further

How do i return it, allergic, broke out on eyes to chin, what the hell is in it? doesn't say on the bottle, ingredients. another complaint! How do i return it, allergic, broke out on eyes to chin, what the hell is in it? doesn't say on the bottle, ingredients. another complaint!

Can’t see your question? Ask to get answers from the IdroTherapy staff and other customers.

IdroTherapy Questions & Answers

How can i be charged so much money for something i did not even get How can i be charged so much money for something i did not even get

I would like to cancel my idrotherapy my name is maree johnstone 64burghley street longford tasmania can u help i don't want anymore of this product I would like to cancel my idrotherapy my name is maree johnstone 64burghley street longford tasmania can u help i don't want anymore of this product

I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb. I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb.

I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb. I want to canel this so called subscription. i only wanted the trial. i want my money back today! really upsetting, i'm going to report you to fb.

I would like to cancel this charge. i have not been receiving the product but still am being charged on my credit card. please advice how i cancel. I would like to cancel this charge. i have not been receiving the product but still am being charged on my credit card. please advice how i cancel.

Hi i would like to stop this product coming to me how do i do this please there are automatic payment coming out of my bank account lyn gunson Hi i would like to stop this product coming to me how do i do this please there are automatic payment coming out of my bank account lyn gunson

It seems i have been charged $630 within 14 days!!!! requesting full refund or will take further It seems i have been charged $630 within 14 days!!!! requesting full refund or will take further

How do i return it, allergic, broke out on eyes to chin, what the hell is in it? doesn't say on the bottle, ingredients. another complaint! How do i return it, allergic, broke out on eyes to chin, what the hell is in it? doesn't say on the bottle, ingredients. another complaint!

Can’t see your question? Ask to get answers from the IdroTherapy staff and other customers.

Hi i would like to stop this product coming to me how do i do this please there are automatic payment coming out of my bank account lyn gunson