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on 10/4/16You should direct message them through there customer service here is the direct email address Info@Instacurve.com or you can call them at 1(800)494-8819. They are open Monday-Friday, 10am to 6pm Eastern Standard Time US. I am not sure how to convert time but your best bet would be email I hear there very prompt on responding. Hope this helps. https://instacurve.com/pages/contact-us