ironSource Questions & Answers

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Here’s what consumers have asked with answers from ironSource staff and previous consumers.

11 questions answered
27% answered in 1 day
Question:

How easy is it to get a hold of customer service at ironsource?

Answer:

Only standarized answers from bots saying "NO"...

By Andre W.
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Question:

Is ironsource a scam or a legit company?

Answer:

They had been a scam as they keep on rejecting my customer care request but this is the first time they have approved my task. Let's see if they make their customer care policy better.

By Vishnu S.
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Question:

Can you share a success story using ironsource?

Answer:

They did not give me the reward report they were sending me emails and shortly after they solved the error

By Angel K.
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Question:

Hello why it's not showing installed when i installed it

Answer:

This is a frequent problem. The only solution to this is wait for next time or after few hour to try the offer and install the app again. They should better their tech and customer care experience.

By Vishnu S.
Question:

Ticket #9663963 is still not solved. i don't have rubies in my acount.

Answer:

Are you playing Hero Wars? I'm having issues as well if you are

By Jeffrey S.
Question:

Answer:

Once you have completed the requirements for a app, it will be removed from "in progress" to completed or incompleted (didnt meet requirements before time was up.) At least this is how it works on the app you use, on your in progress tab scroll down the page you should find them.

By Tonya P.
Question:

I cleared it, but i couldn't get a reward ticket #9555043 8500 talent

Answer:

I have had this happen to myself, in both cases I had previously downloaded the apps & had forgotten so I didnt qualify as most require that it has never been downloaded on device.

By Tonya P.
Question:

When do i get my gems for weed inc.?

Answer:

Yeah it's kinda not explained well but you have to open a factory in LA to get the gems. If you click the globe on the bottom right you can see you need 50 trillion for LA then you get your gems shortly after unlocking.

By Kor G.
Question:

Answer:

لقد نزلت العبه ولم يوصلني شي من المكافآت. حتى الآن. ليش

By ابو صالح ا.
Question:

How could i receive my reward from buzzbreak that i'm being done playing with candy crush?

Answer:

Take a screenshot of the completed requirements and contact buzzbreak, attach the screenshot for proof of completion.

By Tonya P.

Can’t see your question? Ask to get answers from the ironSource staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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