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Jafrum Questions & Answers

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4 questions & answers
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If a payment is declined why do you ship a partial order?
Do you always wait for the paid in full customer to send 4 or more emails regarding non-shipped items or is it by the weeks they have waited before you respond to them?
Why do you say on your voice mail that you have a 24hr "chat line" for customer service but don't really?
Why is it that no one can leave a comment, revue or a testimonial on your website or Facebook page like most honest businesses do?
What does buyer beware mean?

asked by Brian S. on 9/29/15

1 Answer
Thumbnail of user rumanab

Brian,

Our computer has an auto ship program that will automatically print orders and process them without the billing. This is what happened in your case.
We did not wait for you to contact us about this we have contacted you via phone, email and electronic cases.
Our office is open Mon-Fri 9am-5pm EST. To cover our office during the non operating hours we have an agent who takes emails and cases during the non working hours. This provides coverage 24 hours a day and 7 days a week.

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