Here’s what consumers have asked with answers from JAP Cozy staff and previous consumers.
Scam company. Go check out the complaints on PayPal. They use fake reviews to boost themselves.
So they can win when you try to file a claim with PayPal. PayPal only sees that they sent something and therefore assume you received the item.
They are NOT in Japan. They are manufactured in China - and if you need to return it, you get to send it to: T1 4F 11, Rakez Amenity Centre, Al Hamra Industrial Zone Fz Ras Al Khaimah, United Arab Emirates, 31291 AE
In addition to poor quality size WAS also a problem for me. I ordered queen or king and got something that might fit the top of a single/twin bed. I was hoping for a nice gift for my brother-in-law and just gave it to him and explained and told him to use it for his dog!