- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Here’s what consumers have asked with answers from Kiss&Fly staff and previous consumers.
Dear Valery, We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!
Hello, dear Nat B. Due to the circumstances it should be clarified that we are online-agency and the payment security is very important to us. In this regard we take all the measures to protect our customers from the potential threats. If the payment security system generates a request for confirmation of the legitimacy of credit card usage, we are obliged to make the appropriate verification and make sure that the purchase of services had been authorized by the cardholder. Of course, we are interested in selling the products, but taking care of our customers and providing them with a safe usage of our resource is a priority of our work. The detailed information about the standards of payment security and anti-fraud payment verification, which are used by our resource, you are able to review at our website in the section "Legal Information". To do this you may use the following link: https://avia.kissandfly.com/content/antifraud-verification.html Hope that this information will be useful for you.
Hello, dear Kevin! We kindly ask you to specify the number of your order so that we can check the information due to your request and provide you with our response in the nearest time.
I contacted the airline and got that portion refunded quite quickly. The agents fee portion from Kiss and Fly, well after endless emails and phone calls, they finally admitted I was entitled to a refund of their fees. I'm yet to get them though. I'm going to reach out to my credit card company and consumer affairs. Out of curiosity, did you credit card get scammed after using Kiss and Fly? Mine did. Good luck. Hope you get your money back.
