LockpickWorld Questions & Answers

Hello - we have four Customer Service agents including two who work weekends. During busy times, there might be some delays of a few days, but we're constantly working to shorten these times. But we've been trading nearly twenty years and without good customer service, I doubt that would be the case.

If you can find items that are better priced elsewhere, speak to us. We're always willing to offer the best service possible.

We ship to Croatia, deliveries usually take 5-14 days to arrive. You will receive an automated shipping notification with tracking number once dispatched.

Hi Stephen, Unfortunately, out third party fraud checking system flagged the transaction as fraudulent, so we have no choice but to refund you. Sorry for any inconvenience caused.