Very good questions. Do they really steal from customer accounts? All I know is that they send 3rd world created knock offs instead of the items pictured and described in their catalog and on their website. And even after you return it, they continue to bill you for items you didn't keep. Each month, there are additional fees and charges on the bill for items you have already returned to them and have USPS delivery confirmation for. We need to have this company shut down. I reported them as scammers to the police and to the FTC.