NetSpend Questions & Answers

Question 1

Question:

Where did the money on my card go? why was my acct. closed without notice?should i file a dispute? is there anyone who knows anything ?get a lawyer?

Answer · 2020-05-05T07:48Z

Answer:

Hello Erin, We can look into what happened with your account. Please email us at social@netspend.com for assistance. Thank you, Netspend

By Jose B., Response Team Supv. over a year old

See more answers (2)

Question 2

Question:

I won my dispute on march 2nd, when can i get my money? I won my dispute on march 2nd, when can i get my money?

Answer · 2016-04-19T07:56Z

Hi Emily, We are happy to hear that you won your dispute! If you are still waiting, please email us at social@netspend.com and we will be glad to help. Thank you, NetSpend

Question 3

Question:

I used netspend for my tax refund and they sent my card to the wrong address now that someone used my card but they investigate my claim i won the claim but now they holding my funds they lied said that the irs holding my funds then they told me that they can't release my funds now today its something different i ask to speak to mr. chuck harris they said he don't take call and i can't speak to nobody they keep hanging up the phone on me like all i want is my tax return but i guess i can't get them cause they lied i think they giving me the run around but why i gave the all my information and still they keep lying what is next netspend if someone going through the same thing please help I used netspend for my tax refund and they sent my card to the wrong address now that someone used my card but they investigate my claim i won the claim but now they holding my funds they lied said that the irs holding my funds then they told me that they can't release my funds now today its something different i ask to speak to mr. chuck harris they said he don't take call and i can't speak to nobody they keep hanging up the phone on me like all i want is my tax return but i guess i can't get them cause they lied i think they giving me the run around but why i gave the all my information and still they keep lying what is next netspend if someone going through the same thing please help

Answer · 2016-04-19T07:59Z

Hi Lessie, We understand how frustrating it can be to experience unauthorized charges on your account. NetSpend is very committed to providing a safe and secure product. Please email us at social@netspend.com and we will be happy to look into this. Thank you, NetSpend

Question 4

Question:

There is a restriction on my card because of too much activity. i have $760.00 on my account and i can't access it and my rent is due tomorrow.

Answer · 2024-01-31T06:27Z

Hello Debra, We will be gladly to assist you with your concerns regarding the restriction on the account. May you please reach out to us at social@netspend.com

Question 5

Question:

Activation why so complicated? not for me Activation why so complicated? not for me

Answer · 2018-02-12T09:15Z

Hi Jason, We are sorry to hear that you had trouble activating your card. Please email us at socail@netspend.com and we will be happy to assist you with this. Thank you, Netspend

Question 6

Question:

I am trying to buy a car and the seller wants to use your escrow service for the transaction.are you part of western union.i dont see a lot of positive comments.give me a good reason to use your service thank you I am trying to buy a car and the seller wants to use your escrow service for the transaction.are you part of western union.i dont see a lot of positive comments.give me a good reason to use your service thank you

Answer · 2017-04-14T08:15Z

Hi Roger, We do manage the Western Union Prepaid MasterCard. This product allows you to send and receive Western Union Transfers. We also offer services such as Mobile Check Loads and Anytime Alerts. For more information, please visit https://www.wunetspendprepaid.com/how-it-works.shtml. If you have any questions, please feel free to contact us at social@netspend.com. Thank you, Netspend

Question 7

Question:

Hey my netspend account was closed can i open it back up? Hey my netspend account was closed can i open it back up?

Answer · 2023-02-04T11:04Z

REALLY? YOU'RE BEGGING TO HAVE AN ACCOUNT WITH NETSPEND?

Question 8

Question:

What was my lastwo my ansactmy last 2 transactionion What was my lastwo my ansactmy last 2 transactionion

Answer · 2023-02-04T11:07Z

MAYBE YOU COULD GO BACK TO NIGHT SCHOOL AND GET AN EDUCATION SO YOU CAN TYPE ON THE INTERNET AND OTHERS WILL UNDERSTAND WHAT YOUR TYPING. NOT EVEN AUTO CORRECT CAN HELP YOU AT THIS LEVEL.

Question 9

Question:

My card was hacked and my funds were drained...what are my options? My card was hacked and my funds were drained...what are my options?

Answer · 2023-02-10T07:29Z

Shrug your shoulders & call it a loss. They'll never replace your funds.

NetSpend Questions & Answers

Where did the money on my card go? why was my acct. closed without notice?should i file a dispute? is there anyone who knows anything ?get a lawyer?

I won my dispute on march 2nd, when can i get my money? I won my dispute on march 2nd, when can i get my money?

There is a restriction on my card because of too much activity. i have $760.00 on my account and i can't access it and my rent is due tomorrow.

Activation why so complicated? not for me Activation why so complicated? not for me

Hey my netspend account was closed can i open it back up? Hey my netspend account was closed can i open it back up?

What was my lastwo my ansactmy last 2 transactionion What was my lastwo my ansactmy last 2 transactionion

My card was hacked and my funds were drained...what are my options? My card was hacked and my funds were drained...what are my options?

Why do i need a photo copy of my license and social security number. you have all my info i should not have to provide a picture of it.

Can’t see your question? Ask to get answers from the NetSpend staff and other customers.

NetSpend Questions & Answers

Where did the money on my card go? why was my acct. closed without notice?should i file a dispute? is there anyone who knows anything ?get a lawyer? Where did the money on my card go? why was my acct. closed without notice?should i file a dispute? is there anyone who knows anything ?get a lawyer?

I won my dispute on march 2nd, when can i get my money? I won my dispute on march 2nd, when can i get my money?

There is a restriction on my card because of too much activity. i have $760.00 on my account and i can't access it and my rent is due tomorrow. There is a restriction on my card because of too much activity. i have $760.00 on my account and i can't access it and my rent is due tomorrow.

Activation why so complicated? not for me Activation why so complicated? not for me

Hey my netspend account was closed can i open it back up? Hey my netspend account was closed can i open it back up?

What was my lastwo my ansactmy last 2 transactionion What was my lastwo my ansactmy last 2 transactionion

My card was hacked and my funds were drained...what are my options? My card was hacked and my funds were drained...what are my options?

Why do i need a photo copy of my license and social security number. you have all my info i should not have to provide a picture of it.

Can’t see your question? Ask to get answers from the NetSpend staff and other customers.

Where did the money on my card go? why was my acct. closed without notice?should i file a dispute? is there anyone who knows anything ?get a lawyer?

There is a restriction on my card because of too much activity. i have $760.00 on my account and i can't access it and my rent is due tomorrow.