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on 5/29/19Hi, philomena T. You can find the return policy on the product details page, and the help center (https://www.newchic.com/help_center selected Return & Refund). If you want to return items, please contact the after-sale customer service before returning any item. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Thanks.