Hi Ronalda!
Sorry to hear about this.
I want to let you know that our customer service replies to all emails within 12-24 hours, and not a single question is missed.
Their reply may have been filtered to your spam folder though (depending on the rules of your email provider)
If you send us a private message here on Sitejabber, we can find the information for you as well.
Please make sure to provide us with your order information (order number, email address, etc.) so we can find your details in our systems.

I never received the drain unclogging item I purchased.

"... and not a single question is missed"? I've been waiting 2 days and no response to damaged products received. Three out of 6 vintage solar lights arrived in this condition. Yeah, "Premium Quality" and no response from customer service.