Here’s what consumers have asked with answers from Noraclark staff and previous consumers.
You can't get them at all. They are in China and they just keep sending back emails asking you to keep the stuff and offering 20% 30% of your money back. Also, they want you to send pictures of what is wrong.
I really liked the designs on their tops. Had I known about the reputation of this company I would definitely not have ordered anything. WHAT IN THE WORLD IS PINTEREST THINKING ALLOWING COMPANIES LIKE THIS TO USE THEIR WEBSITE. Shame on Pinterest!