Can anyone help me iv just bought two tickets to see an ice hockey game in Madison square gardens for the 9th of November iv received an email to say the seller has informed them our tickets will be shipped, when I paid for them I did see the other charges and did not mind but after reading all the reviews I'm very concerned as we are travelling from united kingdom so could anyone tell me if its just the other charges people have been surprised by or will I not receive my tickets?

asked by kelvin s. on 8/6/15

5 Answers
Thumbnail of user dennisn8

You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.

Helpful  (2)
Thumbnail of user aprilm24

I received my tickets on time, they were honored at the event, but they were obstructed view. When I called/emailed I was told there was nothing they would do. So I paid a lot more for an obstructed view than I should have. I will not use this company again.

Helpful  (0)
Thumbnail of user km68

I received my tickets on time. They had the correct name on them & were honored at the gates, no problem. It was just the surprise of extra charges. FYI... Customer service is horrible - very difficult to get an actual person on the line & no one ever returns your phone calls. Good luck!

Helpful  (0)
Thumbnail of user paulg72

I've only used this service one time and fortunately the concert (Nickelback) cancelled a potion of their tour due to an illness so I got a full refund. I did however call the customer service line to question the length of time it takes to get the tickets from the seller and they assured me that there would d no problems. They guarantee ticket delivery in time for the event.

Hope this helps,
Paul

Helpful  (0)
Thumbnail of user josephm109

I think your tickets will be genuine. You just spent alot more for them then you had too. Once you get your tickets i would call MSG at 212-465-6000 and ask if tickets are authentic. Good Luck.

Helpful  (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business

Ask a question

Get answers from the OnlineCityTickets staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
OnlineCityTickets?
Post Review