OurFamilyWizard Questions & Answers

You can add Tonemeter to your subscription anytime by logging into the website from a computer or your smartphones interent browser, then go to My Account and click the green button to enable Tonemeter. You can also add Tonemeter to your subscription each time you renew your account. When using Tonemeter, red bars will appear at the bottom corner of the New Message window to alert you of any emotionally-charged phrase that it has detected. Click those red bars (or the orange box next to those bars when using the website on your computer), and you will see Tonemeters analysis of the phrases in question. If you see no red bars, then Tonemeter has not detected any concerning sentences in your message.

OFW offers secure mobile and web based features for parents to communicate in a simple, well documented, and highly organized manner. The platform is designed to help co-parents reduce conflict and communicate clearly. It is used by thousands of families worldwide and has been court recommended and ordered in all 50 states in the continental U.S. and 6 Canadian provinces. Here is a link to where you can read recent user testimonials: https://www.ourfamilywizard.com/testimonials

You have the option to grant access to your family law and mental health professionals such as your lawyer, mediator, and other professionals you work with. Once you connect to your professionals, they will be able to oversee your communications and activity on OFW in real time. You can send access requests to your professionals through the website in the My Account section, then go to User Management.

The sender of the payment is charged a transaction fee when sending a payment through OFWpay. The receiver is not charged.

Hi, Jennifer - From the OFW Calendar, you can export events to a. Ics file and import those into your outside calendaring systems, like iCal. Here is a link to more instructions on how to do so: https://www.ourfamilywizard.com/knowledge-center/tips-tricks/parents-website/export-calendar

Hi, Katelynn - If your co-parent kept their notifications active, they'll continue to receive them even after their account has expired. As for being able to read a new message you sent, each user is granted two grace logins that will allow them to access their account after it has expired. After those two grace logins have been used, the subscription must be reactivated if they want to access their account and any new activity waiting to be viewed.

Hello - Yes, you will be able to access all of the messages and other entries in your existing account by renewing your subscription. You can renew your subscription yourself online by logging into your account via the website. If you need assistance in accessing your account or renewing your subscription, please contact our support team by email at info@ourfamilywizard.com or by phone at (866) 755-9991. Support hours are as follows: Mon - Thurs: 7:00 AM - 10:00 PM CST, Fri: 7:00 AM - 7:00 PM CST, Sat - Sun: 10:00 AM - 6:00 PM CST.

Hi, Joan - We'd be happy to offer you a tour of OFW! Please email us at requests@ourfamilywizard.com to schedule a tutorial.

Hi, Barbara - Yes, child accounts are available to give your children limited access to OFW! Child accounts can view the calendar, create entries in the journal, and send and receive their own messages. These accounts are free, and you can set them up from within your own account. When logged into the website, go to My Account, then click User Management. Here, you can see your existing child accounts and request their login credentials, or create new child accounts. You can learn more about child accounts here: https://www.ourfamilywizard.com/knowledge-center/tips-tricks/parents-website/third-party-and-child-accounts

We have always offered our subscription on a yearly basis.