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Passport-USA Questions & Answers

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Here’s what consumers have asked with answers from Passport-USA staff and previous consumers.

12 questions answered
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Question:

It was early and i wanted to renew my passport. i just googled it then i thought i was on a gov website. i gave all my critical info then my credit card! now that i've woken up i'm freaking out. are these guys legit ?

Answer:

Definitely a scam. Dispute the charge to your bank or credit card company.

By Harlean G.
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Question:

I gave them my info, but no money. does anyone know if the personal information will be deleted upon request? or used to steal identity?

Answer:

File a Fraud Alert with any 1 of the 3 credit report bureaus as a precaution. US Gov has on-line guidance for this.

By Steve S.
Question:

I filled out the form and then realized the site is a 3rd party, did not complete it - did not pay $$ - did the site scrape my info?

Answer:

Has anyone experienced identity theft from this site?

By Lindsay K.
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Question:

What advantage is this site for forms as opposed to the us gov't sites for free?

Answer:

There is no advantage, It is an out and out SCAM! Do don be duped by these thieves!

By Steve N.
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Question:

Will my identity be stolen?didnt complete the form, came to my senses before giving out my credit card info, worried about giving out my social

Answer:

Have either of you experienced identity theft since this happened?

By Lindsay K.
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Question:

I applied for passport renewal over a month ago. i paid $69 and have not heard from them since. have not received a package as promised. i'll like to know how to proceed to have my money refunded since i didn't receive anything from them but an email. what recourse do i have? are they an illegimate business. i thought they were the official passport site. cheryl

Answer:

Pam that is incorrect. I have a capital one card, the charges were reversed. You have recourse through your credit card company. You cannot be charged for something that they agreed to in their "terms of agreement". Yes this is a scam, but any credit card company will reverse the charges for something not fulfilled by this company

By MICHAEL W.
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Question:

I want to cancel immediately...i thought this was the .gov site...

Answer:

Rip offs! They cannot issue passports they just steal your money and your identity.

By Steve N.
Question:

Are they scamming for money or stealing you identification

Answer:

Yes. They are taking your money and stealing your PII.

By Don S.
Question:

Can you explain these awful reviews? it is making me hesitant.what woud be the advantage for me to use your services? thanks

Answer:

This is a scam. It looks like a government site, but isn't. Go to the site that ends in. Gov. The government site gives you the same form to fill out for free.

By Harlean G.
Question:

Has anyone of the reviewers of passportusa.org had their personal identity stolen? please someone answer; i am so anxious about this scam from the uk; seems very bad.

Answer:

I fell for this too, call experian at 888-397-3742 they can freeze your credit. I also called my bank to have them put an alert on my credit card. I cant believe i fell for it.

By John F.

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  • Where is the company located?

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