PinkyParadise Questions & Answers

Question 1

Question:

If i order a package via dhl express delivery, will it be at my house in 2-5 days? or is that on top of something else? i need these for a convention coming up. If i order a package via dhl express delivery, will it be at my house in 2-5 days? or is that on top of something else? i need these for a convention coming up.

Answer · 2015-07-22T07:17Z

Answer:

Hi Zak! Thanks for taking time writing to us. Kindly be informed that, by using DHL express delivery, our regular circle lenses will arrive at your house within 2-5 business days excluding weekend and public holiday. Sometimes the delay might happen due to customs checking but please rest assured as this happens rarely. Hope this helps. Perhaps you have further questions, kindly send the enquiry to enquiry@pinkyparadise.com And we will assist you as soon as soonest from there Thanks.

By Pinky P., over a year old

Question 2

Question:

I have been reading nightmare stories about contact lenses causing damage to people's eyes. are yours safe? have you had many people hurt themselves with your product and if yes, was it the product or user mistakes? i just ordered 6 pairs from you but before i go to wear them at work for 8 hours, i want to make sure i'm not at risk. also, how do i tell left from right? if there's no prescription does it even matter? I have been reading nightmare stories about contact lenses causing damage to people's eyes. are yours safe? have you had many people hurt themselves with your product and if yes, was it the product or user mistakes? i just ordered 6 pairs from you but before i go to wear them at work for 8 hours, i want to make sure i'm not at risk. also, how do i tell left from right? if there's no prescription does it even matter?

Answer · 2016-12-12T08:41Z

Hi, Please be informed that our lenses are completely safe to use as these lenses are approved by Korean FDA. As long as you follow our wear and care guide / chose the correct prescription for your eyes, you will not face any discomfort problems. We seldom receive complaints that our lenses damage our costumers eyes, however when we receive it we go through thorough investigation. Most of the cases happened due to non hygienic handling of lenses. If you do not have prescription, you may use either of the lenses to your left and right eyes. For further clarification, please email to enquiry@pinkyparadise.com. Thanks.

Question 3

Question:

I have a question based on the shipping information currently. i need contacts before halloween and its telling me that with regular shipping, i wont get them until after halloween with is two weeks away.. is this accurate? I have a question based on the shipping information currently. i need contacts before halloween and its telling me that with regular shipping, i wont get them until after halloween with is two weeks away.. is this accurate?

Answer · 2019-01-10T10:59Z

Shipping varies, i have got them in a week before but around halloween it's normally two just because of volume

Question 4

Question:

I want to order aqua or blue enlarging lenses for a trip but every review i have read on the site says that if you have light blue eyes the color gets extremely muddy and dark (the violets as well which was my next choice). i looked at all the customer photos as well and none of them match the advertised color. i leave a month from tomorrow and i really just want bright anime style lenses please help I want to order aqua or blue enlarging lenses for a trip but every review i have read on the site says that if you have light blue eyes the color gets extremely muddy and dark (the violets as well which was my next choice). i looked at all the customer photos as well and none of them match the advertised color. i leave a month from tomorrow and i really just want bright anime style lenses please help

Answer · 2015-05-17T07:41Z

Dear CC, Please be informed that the color and effect of the lenses might varies to different person as all us are blessed with different eye colors and sizes. Perhaps you can send your enquiry to enquiry@pinkyparadise.com and it is a great pleasure if we are able to assist to find the perfect lenses that can suits your eye my dear. We are awaiting to give suggestions for you. Thanks.

Question 5

Question:

Are u guys better than queenscontants? and masaki cosmetics cuz masaki ripped me off s d blockdf me and "refunded" my money to take out again. Are u guys better than queenscontants? and masaki cosmetics cuz masaki ripped me off s d blockdf me and "refunded" my money to take out again.

Answer · 2020-10-04T06:12Z

Hi, We really feel sorry for the bad experience with other companies that has troubled you. Please be informed that customer satisfaction is always the utmost priority for us. Thus, we can definitely give you better service and good shopping experience with us. You may refer to our policies (https://www.pinkyparadise.com/return-exchange-a/253.htm) for further information. Thanks

Question 6

Question:

I have prescription for toric lenses. in the us, the prescription is now specific to a certain brand. am i able to order pinky's toric lenses? I have prescription for toric lenses. in the us, the prescription is now specific to a certain brand. am i able to order pinky's toric lenses?

Answer · 2019-05-05T10:52Z

Hi, Please be informed that yes, you can purchase our Toric lenses as long as the prescription matches the prescription available in our website. Kindly email your prescription slip to enquiry@pinkyparadise.com and we will further assist you regarding this matter. Thanks.

Question 7

Question:

Looking for manufacturer for diamond puff dolly face powder.. Looking for manufacturer for diamond puff dolly face powder..

Answer · 2019-04-22T06:07Z

Hi Shirley, Thanks for taking time writing to us. Kindly find the manufacturer details below: Co., Ltd. Wave 180-0002 Musashino, Tokyo, 1-10-1 Kichijoji Higashicho Japan. Hope this helps. Thanks.

Question 8

Question:

Why doesnt my global tracking number work at all? Why doesnt my global tracking number work at all?

Answer · 2015-10-15T02:12Z

Hi Erika, Can you provide us with your order number beforehand? You can also email us directly at enquiry@pinkyparadise.com and we will reply to you right away. Thanks.

Question 9

Question:

Where do products ship from? i live in the u.s. so how long would it take to get to the new england area?

Answer · 2015-09-25T02:24Z

Dear Morgan, Thanks for your interest with us. Kindly be informed that, the delivery depends on the chosen shipping method. For USA, express shipping will take 2-5 business days while standard shipping requires 14-25 business days. Please refer the link given for more information: http://www.pinkyparadise.com/Shipping-a/57.htm. Hope this helps. Thanks.

PinkyParadise Questions & Answers

Are u guys better than queenscontants? and masaki cosmetics cuz masaki ripped me off s d blockdf me and "refunded" my money to take out again. Are u guys better than queenscontants? and masaki cosmetics cuz masaki ripped me off s d blockdf me and "refunded" my money to take out again.

I have prescription for toric lenses. in the us, the prescription is now specific to a certain brand. am i able to order pinky's toric lenses? I have prescription for toric lenses. in the us, the prescription is now specific to a certain brand. am i able to order pinky's toric lenses?

Looking for manufacturer for diamond puff dolly face powder.. Looking for manufacturer for diamond puff dolly face powder..

Why doesnt my global tracking number work at all? Why doesnt my global tracking number work at all?

Where do products ship from? i live in the u.s. so how long would it take to get to the new england area? Where do products ship from? i live in the u.s. so how long would it take to get to the new england area?

Looking for manufacturer for diamond puff dolly face powder

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Where do products ship from? i live in the u.s. so how long would it take to get to the new england area?